Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Caldicot | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Caldicot collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Caldicot is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Caldicot and across the UK. We are the data controller responsible for your personal information collected through our services.

Data We Collect

When you use our services, we may collect the following types of information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health information: Medical history, current medications, weight, BMI, and other health data necessary to provide safe pharmacy and weight loss services.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.
Communication records: Any correspondence you send to us via email, phone, or contact forms.

How We Use Your Data

We use your personal and health data for the following purposes:

To process your consultation and assess your suitability for weight loss treatments safely and appropriately.
To dispense and arrange delivery of approved medications, typically within 1 working day of pharmacist approval.
To communicate with you regarding your orders, consultations, and ongoing treatment.
To maintain accurate medical records and ensure continuity of care.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our website and services through anonymised analytics.

The legal bases for processing your data include: performance of a contract, compliance with a legal obligation, and where necessary, the processing of special category health data for the provision of healthcare services.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies required for the website to function, as well as analytical cookies to monitor site performance. You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

Delivery providers: To arrange the dispatch and delivery of your medication orders.
Payment processors: To securely handle billing transactions.
Healthcare professionals: Where referral or clinical consultation with another healthcare provider is necessary for your safety and care.
Regulatory authorities: Such as the GPhC or NHS bodies, where we are legally required to disclose information.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where legally required. All data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure.

Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain processing. You also have the right to data portability where applicable. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

Contact Us

If you have any questions, concerns, or data-related requests, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Caldicot
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk